what is TotalDesk?
TotalDesk is WordPress’s only all-in-one helpdesk solution. It includes all of the support capabilities you require, such as a ticket- and notification system, livechat, a knowledge base, reports, and an integration module. Get TotalDesk instead of individual helpdesk plugins!
The unlimited creative subscription
TotalDesk demo
TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System Features:
- System of Ticketing
- Three New Tickt Forms
- Fetching from the Inbox
- Agent and Reporter are the two roles.
- My Ticket Sales Page
- Configure the default settings for new tickets.
- Set your own ticket status.
- Create your own ticket types.
- Create a custom ticket for Project / Systems.
- Attachment Help
- Notify Agents of Notifications
- Comment Form in HTML WYSIWIG
- Replies that were saved
- System of logging and history
- XLS file export
- Email can be responded to by Reporters and Agents.
- Overview of the Ticket (assigned to, status in colors)
Archieve Inbox Folder
- Notifications
- Notifications through Email
- Notifications on the Desktop
- Notifications on Slack
- Notify me when a ticket is generated.
- Notify me when someone responds
- Notify me when a status changes.
- Notify me when an agent is appointed.
- Livechat
- Begin a fresh conversation with a new topic (new ticket)
- Enter a conversation using the specified ticket ID.
- When no agent is available, send a message (new ticket).
- Every communication in the chat room will be kept.
- Base of Knowledge
- Make a FAQ out of a ticket.
- Sort FAQs by subject.
- Customize the Icons for Topics
- Search for FAQs in real time.
- Keep track of FAQ views.
- 3 pre-installed widgets
- Sort FAQs by Popularity / Views
- 2 different layouts (boxed, list)
- Reports
- Tickets Sold by an Agent
- Availability of Tickets
- Types of Tickets
- System Tickets
- Yearly Tickets
- Monthly Tickets
- Ticket Prices by Year and Month
- Integrations
- WooCommerce
- Envato
- Slack
- Well-documented
TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System Changelog:
v1.7.27
- NEW: Default Reply template
- NEW: Custom FAQ topic image icon
- NEW: Create custom form field types
- NEW: Default Auto Reply
- NEW: Custom text before submit button
- NEW: Added CSS classes to my tickets table
- FIX: POT strings missing
- FIX: Saved Replies not working
- FIX: WP recent comment widget showed ticket replies
⭐See also: synthesis Codecanyon plugin Premium updated daily
Free Download TotalDesk v1.8.1 GPL – Helpdesk, Live Chat, Knowledge Base & Ticket System
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